FAQs

## Can your oils be used in a household with pets?

As pets are so unique there is no hard or fast rule - what is fine for one pet may cause irritation to another.It is widely researched that the fragrance oils are considered safe for pets.We'd recommend starting with fragrance oils and seeking vet advice on essential oils.

## Where does Lumevoke ship?

We ship to the destinations available at checkout, including the United States, United Kingdom, European Economic Area, and Australia.

## How long do your 10ml bottles last in the Halo Diffuser?

 A 1Oml bottle lasts for 100 hours on the lowest setting! So over 30days per bottle if used on the lowest setting for 3 hours a day!

## Can other oils be used with the Halo Diffuser or only Scandiscents branded ones?

 We don't believe in gatekeeping you from using great oils - no matter where they come from - which is why any standard 1Oml bottle will fitthe diffuser.Caution: Oils must NOT be mixed with water or any type of carrier oils as this can block the diffuser.

## What's the difference between essential oils and fragrance oils?

Essential oils are natural extracts from plant materials with potential therapeutic benefits, while fragrance oils are synthetic scents designedfor consistent, long-lasting aroma. The choice between them dependson your intended use, personal preferences, and whether you prioritize natural or synthetic ingredients.

## How long will my order take?

Orders normally require 1–3 business days for processing. After dispatch, selected faster routes usually take approximately 5–7 business days, while standard international delivery generally takes approximately 9–12 business days.

## How can I track my order?

We will email tracking information after dispatch when tracking is available. Please allow 2–5 business days for the first carrier scan to appear.

## Where are returns sent?

Unless we give you a different authorized address, returns are sent to our returns facility in Mainland China. Contact us before returning anything. For change-of-mind returns, customers normally pay tracked return postage; defective or incorrect items are handled separately in accordance with applicable law.

## Can discounted products be returned?

Yes. Discounted products can be returned unless they were clearly marked `FINAL SALE` before purchase. Final-sale wording never removes rights concerning defective, damaged, incorrectly supplied, or misdescribed goods.

## Can I cancel or change an order?

Contact us as soon as possible. We will try to help, but changes are not guaranteed after fulfillment begins. Dispatched orders must follow the return process and any applicable statutory cancellation rights.

## Will I pay customs duties or taxes?

Any tax or duty collected by Lumevoke will be shown at checkout. If duties or import charges are not collected at checkout, the recipient may be responsible for them upon import.

## What if my item is damaged or incorrect?

Email Support@Lumevoke with your order number and clear photographs or video. We will investigate and provide an appropriate remedy.

## How long do refunds take?

We normally process an approved refund within 5 business days after inspection. Banks and payment providers may take another 5–10 business days to post it. Statutory deadlines apply where they provide greater protection.